Return & Exchange Policy

At Your Brand, we want you to love every purchase. If you're not completely satisfied with your order, we're here to make the return process as simple as possible.

Returns

We gladly accept returns of new or gently used products within 30 days of the original purchase date in most cases. If your product doesn't meet your expectations, you may request either a full or partial refund, provided the return meets our policy requirements.

To qualify for a return:

· Products must be purchased directly from our official website.

· Items should be returned in their original packaging whenever possible.

· Individual products that were purchased as part of a gift set or bundle cannot be returned separately.

· Promotional gifts received with qualifying purchases must also be returned if the remaining order no longer meets the promotion requirements. If the gift is not returned, its retail value may be deducted from your refund.

We reserve the right to refuse returns that do not meet these requirements or appear to be fraudulent.

How to Start a Return

Returning an item is easy:

1. Contact our Customer Support team or submit your return request through our Return Portal.

2. Select the item(s) you wish to return and tell us the reason for your request.

3. Follow the return instructions provided by our support team.

4. Carefully pack the product(s) in suitable packaging to prevent damage during transit.

5. Ship your return using the provided shipping instructions.

6. Once your return is received and inspected, we'll notify you by email and begin processing your refund.

Refund Processing

After your return has been received and approved:

· Refunds are issued to your original payment method.

· Refund processing typically takes 1–3 business days after inspection.

· Depending on your financial institution, it may take 7–10 business days for the funds to appear in your account.

Exchanges

At this time, we do not offer direct product exchanges.

If you'd like a different item, fragrance, or size, simply place a new order after your return has been processed.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please do not submit a standard return request.

Instead, contact our Customer Care team within 7 days of delivery and include:

· Your order number

· A brief description of the issue

· Photos showing the damaged or incorrect item

We'll review your request and work with you to provide a replacement or another appropriate solution, depending on product availability.

Orders Purchased From Other Retailers

We can only process returns and refunds for products purchased directly from our official online store.

If your purchase was made through another retailer, marketplace, or authorized reseller, please contact that seller directly and follow their return policy.

Promotional Orders

Certain promotional events, clearance items, or limited-time offers may have different return conditions.

Please refer to the specific terms displayed during the promotion before placing your order.

Order Changes & Cancellation

Once an order has been successfully placed, we begin processing it as quickly as possible.

For this reason, we may not be able to modify, cancel, or change shipping information after checkout. If you have any questions, please contact our Customer Support team as soon as possible, and we'll do our best to assist you.

Need Assistance?

If you have any questions regarding returns, refunds, or replacements, our Customer Care team is always happy to help.

Email: ola@soldejaneiro-mall.com

 

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)